Shipping & Returns

IN-STORE PICKUP

 Currently disabled. However if you have previously placed an order as pick up, it can be collected from 

51 Wangaratta St, Richmond, 3121, VIC, Australia


Physical store is closed until 2017.

General warehouse operating hours (pick/pack):

Monday to Friday               9am to 5pm

 

DISPATCH TIMES

We process online orders Monday through Friday between the hours of 10am to 6pm, any orders placed on Weekends or Public Holidays will be sent on the next available shipping day.

As a team we do everything humanly possible to get your order out on time, and in most cases are dispatching immediately overnight, the day after its placed. There are however times where we hit capacity, generally after sales promotions, large pre-order campaigns or general periods of high trade where we hit capacity and it takes us a few extra days to catch up.  

During these periods we always do our best to communicate delays with you via email, or a notification on our website and can assure you that we’re busting arse to catch up.

In the event of requiring your order by a specific date, please phone or email us first and we’ll do our best to help you out.

 

DOMESTIC SHIPPING (AUSTRALIA)

We offer domestic shipping exclusively via Australia Post, this allows us to provide you with depot to door tracking once your order has been dispatched in addition to providing you with the most premium and reliable delivery service available in Australia.

As the artists own the stock unfortunately as much as we would like to we’re unable to offer free shipping with our online orders.

As a preferred supplier of Australia Post we’re proud to offer the following premium services:

  • 1-3 business days from dispatch - Australia Post (Express) with door to door tracking.
  • 1-3 business days from dispatch - Australia Post (Express) with door to door tracking + Insurance (for orders over $100).
  • Up to 7 to 12 business days - Standard mail with Stamp (for CD orders only) w/out tracking.

We use the shipping address you’ve placed with us during your check out on 24hundred and do not manipulate your address in between, please note this is NOT your PayPal address.

If your order is over $100 You will have the option to purchase insurance at the checkout, this will help expedite any lost or damaged article claims with Australia.

 

If you do not request insurance, we will still provide assistance by lodging claims on your behalf however please note the standard time to process claims without insurance with Australia Post is 6 weeks.

 

INTERNATIONAL SHIPPING (AUSTRALIA)

We also offer International shipping exclusively via Australia Post, using premium services called “Express Courier International” & “International Pack and Track” this allows us to provide you with depot to door tracking once your order has been dispatched in addition to providing you with the most premium and reliable delivery service for International orders available in Australia.

As the artists own the stock unfortunately as much as we would like to we’re unable to offer free shipping with our online orders.

As a preferred supplier of Australia Post we’re proud to offer the following premium services:

  • 2-6 business days from dispatch – Express Courier International with door to door tracking.
  • 3-10 business days from dispatch – Pack and Track International with door to door tracking.

We use the shipping address you’ve placed with us during your check out on 24hundred and do not manipulate your address in between, please note this is NOT your PayPal address.

If you have an incident with a Damaged or Missing article we can provide assistance by lodging claims on your behalf however, please note the standard time to process claims without insurance with Australia Post is 6 weeks.

 

Depending on your country, additional fee’s and duty costs may be. Import duties and taxes are applied by the respective import customs office and are billed to the receiver. These fees are generally based on the value of the incoming goods and the value varies significantly between countries. For more information, please contact your local customs office. The majority of our orders are not affected by Import Taxes however we must outline that this can be a possibility.

 

30 DAY FREE RETURNS

 

We’re happy to now offer 30 day free returns on any unworn, original conditioned items. If you have purchased an item in the store or online and you’re no longer wanting it or the size doesn’t quite fit like you expected it to you are more than welcome to send it back to us and we’ll be happy to organise a store credit or refund for you.

 

In the same sense, if you have received a damaged, faulty, marked or incorrect item, firstly….we’re sorry! But let’s fix it, please email or phone the store first @ store@weareunified.com and we will organise this to be returned and exchanged or credited accordingly

 

Once contacted, we will organise a return label and email it to you and which point you can print it out, put into comparable packaging ensuring its safe return and drop if off at your local post office.

 

Whilst we’ll have some email transactions or phone logs to help us figure out your preference, it would really help if you completed the “Returns” form that’s located on the back of your order confirmation and include this in your package.

 

When we receive the item, we will action the swap out or credit accordingly, please note that if we determine that the item has been washed, worn, mishandled, damaged outside of being a manufacturers fault or in any way made un-sellable during the time it was outside of our control we may contact you to organise an alternative option.

 

Please allow a few days for the parcel to be returned and handled, you will be able to use the tracking # to track its progress back to our depot.

Unfortunately we cannot exchange or refund event tickets and whilst we attempt to match a product in exchanges there will be instances where limited edition items may not be available.

Please note: We are only able to offer a free return to domestic orders only.
For further information regarding returns please contact store@weareunified.com

 

PRE ORDERED ITEMS

 

We receive stock from the record label, supplier or directly from the band to ship pre-orders the week of each release with intention for it to arrive on release day. International customers are prioritized as they take the longest in transit, then our Domestic orders, again with the intention of showing up the day of release. Occasionally, there are manufacturing delays or delays from the record label or band that are outside of our, we’ll communicate these delays and endeavor to get these packages out to you with as much notice as possible.

When shipping Pre-Orders alongside available online items, we ship the entire order along with the Pre-Order item when the Pre-Order is available for shipping. If you would like your available items sooner, it is recommended to place two separate orders with the Pre-Order item in question placed on its own. We cannot break your order apart and ship your item separately once the order is placed.

 

HOW WE SHIP VINYL & CDs 

We ship all vinyl sealed and unopened (where applicable). If you're a true vinyl enthusiast would prefer the vinyl to be open and removed from its sleeve when shipped to avoid seam splits, please add the complimentary “Vinyl Desleeving” to your order.

We do everything in our power to package your order so it arrives to you in one piece and in as good a condition as possible. If you are extra concerned with the arrival of your package, please select optional insurance when nominating your preferred shipping message so in the unfortunately case of having to lodge a claim, we can do our best to make sure this process is expedited.

There may be times where the “jewel case” of a CD may not be able to be replaced due to the shipping method you have nominated, whilst we provide bubble wrapped packaging, there are handling processes once it leaves our depot that we cannot control.  

 

 

WORK EXPERIENCE

Unfortunately at this moment in time we do NOT take on students looking for work experience. This may change though, so please keep checking this page. Any emails regarding work experience will be politely deleted.

TEST PRESSINGS

Unfortunately, we here at 24Hundred are unable to sell and distribute Test Pressings privately as they are property of the Band/Artist's & Management. Any Test Pressings that are sold, are upon the request of Management and the Band/Artist.



For any further questions or concerns please contact store@weareunified.com 

 

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