24Hundred is online only. Bringing hundreds of artists, labels and brands straight to you, wherever you are!

24Hundred offer thousands of products on our website with new items being added almost every day. If you're looking fora specific product or brand, here are some ways to find it.

Step 1
Use the search bar, located at the top of the home page.

Step 2
Browse by Category.

You can browse each category of product using the menu at the top of this page. Just hover over them and you can select the type of items you want to look at.

Step 3
Check out our full list of artists, labels and brands.

We have hundreds of artists, labels and brands you can browse. To see the full list, hover over the main menu and click Artist A-Z list.

24Hundred offer thousands of products on our website with new items being added almost every day. If you're looking for a specific product or brand, here are some ways to find it.

Step 1
Use the search tool (it looks like a magnifying glass) located at the top right of the home page.

Step 2
Browse by Category.

You can browse each product category using the menu at the top of this page. Just hover the cursor over and you can select the type of items you want to look at.

Step 3
Check out our full list of artists, labels and brands.

We have hundreds of artists, labels and brands which you can browse. To see the full list, hover over the main menu and click Artist A-Z list.

Due to the distribution contract we have with certain brands, we're not able to send their items to selected countries.

If you add an item to your cart that cannot be shipped to your address, you will not be able to complete your order at the checkout stage. We'll notify you at the checkout of any items that cannot be shipped to the address you've selected.

To complete your order, you'll need to remove any items from your cart that cannot be shipped to your delivery address.

Our processing time before an order ships is usually 3-5 business days (excluding weekends and public holidays) however it can sometimes take longer over busy periods.

We email a confirmation once it ships, that includes tracking information.

We are sometimes able to change an address once an order has been placed, however it isn’t always possible. Please email us and we will advise next steps.

We are sometimes able to make changes to an order once it has been placed, however it isn’t always possible. Please email us and we will advise next steps.

We are sometimes able to cancel an order once it has been placed, however this isn’t always possible to do before it has shipped (yep, we’re speedy!). Please email us and we will advise next steps.

We have many payment options, all listed below.

Credit Card
Debit Card
Gift Vouchers

Afterpay


We take security very seriously, your details are safe with us.

We take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

To better protect our customers when making online payments by card you may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone. 

If you've got a promo code to use at 24Hundred but you need some help, try following steps.

Step 1 - Check you've entered the code correctly

You need to enter the code exactly as it was given to you, without any spaces. Type or copy and paste the code into the 'Promo/Student code' box. To make the text box appear, click on the arrow at the end of 'Promo/Student code or Vouchers'.

Step 2 - Make sure you click 'Apply code'

Once you've entered the code, click on 'Apply Code' and it will add the code to your order. When the code has been applied to your order, you'll see the promo value and the total of your order will change to reflect the code.

You must enter the discount/promo code when you are checking out as it can't be applied later.


If you find that your promo code still isn't working please check the below:

You can only use one promo code per order. This applies to our free delivery codes too.


Promo codes cannot be used with orders paid for by gift voucher.


Our promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website. You can also check out our general terms and conditions.


Some codes will only work for specific people or for specific countries. The terms and conditions will state if the code can only be used in a certain country. If you've received the code in an email from 24Hundred it may also be locked to that email address. Make sure you're trying to use the code using your 24Hundred account that has the same email address as the code was sent to.


If you got the code from a friend or an unaffiliated website, it is most likely that the code is not working due it being locked to specific customers' accounts.



Step 3 - Contact us

If your promo code is still not working after checking all of the above, then please contact the Customer Care Team - we'll be happy to help. You can do this via the chat function on our site, email or Facebook Messenger via the 24Hundred page.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Buying a 24Hundred gift voucher is easy!

Gift vouchers can be bought in a selection of local currencies including Euro's and Dollar's depending on your location, and also using Afterpay.

The gift voucher can only be spent when shopping on the same browse country as where it was purchased, even if the same currency is accepted in another country.

Vouchers can be used all at once, or in several transactions.

If you buy a gift voucher for someone in another country they have to use it within the time frame applicable to that country. Gift vouchers bought with AU as the browsing country will expire 2 years from the date of receipt. Gift vouchers bought with the US as the browsing country do not have an expiry date. Gift vouchers bought from a 24Hundred browsing country outside of Au or the US will expire 10 years from the date of receipt.

Please note, it can take up to 24 hours for the gift voucher to be sent so don't worry if it's not received straight away.

Click here to buy a gift voucher. 

Please note, it can take up to 24 hours for the gift voucher email to be sent so don't worry if it's not received straight away.

If you still haven’t received the gift voucher after 24 hours, please contact the Customer Care Team here.

Please note all gift vouchers are digital and sent via email.

Please get in touch with our Customer Care Team and we’ll do our best to sort for you.

If you didn't buy the gift voucher yourself, you'll need to contact the person who bought it and get them to contact 24Hundred to cancel it.

Sorry we cannot return or cancel tickets or digital downloads.

AfterPay is a payment method which allows you to buy now and pay later, making budgeting easier, allowing you to break down your payments into four equal instalments. 

How does it work?

- AfterPay is available to all customers with a billing and delivery address registered in Australia only.

- Your order will need to total between $20-$1500 in order to be able to pay with AfterPay.

- To pay using AfterPay, you'll need to provide a valid and verifiable email address, a mobile number as they may need to contact you and an Australian credit or debit card. It's important that you provide the correct details, as you won't receive the relevant payment information.

- Once you've placed your order using AfterPay, you'll receive an email from them and also your 24Hundred order confirmation email.

- You'll be requested to pay for your 4 instalments online every 2 weeks. You can pay at your convenience, with no extra cost via credit or debit card.

- You'll receive a reminder two days before your payment is due via SMS or email.

Yes you can! Gift Cards can be purchased with AfterPay here.

For more information about AfterPay, click here.

Your card will be debited once your payment has been approved by your bank or provider.

If your card is not authorised, your card will not be debited, and we'll email to let you know your bank or card issuer wouldn't authorise the payment.

Please remember that even if a payment is not authorised, some card issuers may still reserve the money, meaning you can't use it for a short period.

We are constantly working to improve our packaging to ensure that materials used are as sustainable and environmentally responsible as they can be. Wherever possible, we avoid plastics, have switched to compostable mailers and use cardboard to package vinyl and bulky items.

The team at 24Hundred are constantly looking at how we can improve in our efforts and will regularly update FAQs with regards to our sustainability efforts.

Delivery costs are calculated at checkout, based on your delivery country.

Please note DTG items are shipped from an external warehouse and are subject to extra shipping fees.

Re-direct options are available for orders delivered with Australia Post services only.

PO Box delivery options are available for orders delivered with Australia Post services only.

We are unable to deliver to PO Boxes in the following countries with any delivery service:

- Belgium
- France
- Germany
- Italy
- Luxembourg
- New Zealand
- Spain 
- UK

It depends on where you are located and the delivery method you select at checkout. Once dispatched, orders within Australia usually take 5-11 business days to arrive. Deliveries outside of Australia usually take between 7-20 business days. During sale and peak periods please allow up to 5 days for dispatch. 

Please check the AusPost website for any delays.

Please note there are ongoing delays to shipping and customs processing times due to COVID19. To find out whether this may affect your order, please check AusPost for any updates. 

Shipping
Your order will ship from multiple locations, with multiple carriers.

Parcel Post
Australia Post usually deliver in 7-11 business days Australia wide, please check delivery times here.

Express Post
Australia Post usually deliver in 1-5 business days Australia wide, please check delivery times here.

International Pack & Track
Australia Post usually deliver in 9-15 business days world-wide, please check delivery times here.

International Standard + Signature
Australia Post usually deliver in 9-20 business days world-wide, please check delivery times here.

International Express
Australia Post usually deliver in 7-15 business days world-wide, please check delivery times here. 

*Please note: If you are purchasing multiple items, they may be sent in multiple deliveries from different warehouse locations.

Yes, we ship all over the world. Shipping costs apply and are added at checkout.

Customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

We have no control over these charges and cannot predict what they may be.


Customs policies and charges vary widely from country to country and we recommend that you contact your local customs office for further information.

When customs charges are due, it may impact the time it takes your parcel to reach you.

Once an order has been dispatched from our warehouse, you will receive an email with a link to track it right to your door.

Our processing time before an order ships is usually 3-5 business days (excluding weekends and public holidays) however it can sometimes take longer over busy periods.

Please check around your property, with your neighbours and also with your local post office.

If you can’t find it, please contact the carrier for details before contacting us.

There are times that the tracking shows an item is delivered but it doesn't get dropped off until the next day or so. If you still haven't received the item in 3 business days, please email us and we will follow up with the carrier.

We will do everything we can to sort this for you, whether that is a replacement, refund or finding the parcel.

Yes we can! If you haven't done so already, please lodge a missing parcel enquiry with the carrier via your tracking link, then let us know when they have responded.

We will do everything we can to sort this for you, whether that is a replacement, refund or finding the parcel.

As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen unfortunately.

Please email us with your order number, and photos of the damage so we can get it sorted for you.

If you ordered multiple items they may be delivered in separate packages at different times, as we have multiple warehouse locations.

Please check your order confirmation email for details.

We are happy to offer returns on any unworn, original conditioned items within 30 days of ship date.

If you have purchased the wrong size/colour/product we are more than happy to return the item for a store credit or refund.

If you would like to return your item/s for another size or product, please email our customer service team first to ensure we have the stock available. We will process the exchange for you manually.

We do not accept returns or exchanges for:

- Any items that have been washed or worn
- Print on Demand items
- Sale items
- Tickets or digital downloads

To organise a return, see our returns policy

Alternatively contact our Customer Care Team here.

UNFD 10 Year Boxset

Test press will be an album by a UNFD artist, chosen in UNFD’s discretion.

Unless otherwise required by law, we do not accept exchanges or change of mind returns for the UNFD 10 Year Boxsets. 

However, if any product in the box set is faulty or damaged, unless otherwise required by law, we will do our best to replace the product for you. If we cannot do so, we will provide a partial or full refund for the fault or damage, as mutually agreed (provided that the product is returned to us – we will pay for the cost of shipping).

We are happy to offer returns on any unworn, original conditioned items within 30 days of ship date.

If you have purchased the wrong size/colour/product we are more than happy to return the item for a store credit or refund.

We do not accept returns or exchanges for:

- Any items that have been washed or worn
- Print on Demand items
- Sale items
- Tickets or digital downloads

To organise a return, use our returns portal here.

Alternatively contact our Customer Care Team here.

UNFD 10 Year Boxset

Test press will be an album by a UNFD artist, chosen in UNFD’s discretion.

Unless otherwise required by law, we do not accept exchanges or change of mind returns for the UNFD 10 Year Boxsets. 

However, if any product in the box set is faulty or damaged, unless otherwise required by law, we will do our best to replace the product for you. If we cannot do so, we will provide a partial or full refund for the fault or damage, as mutually agreed (provided that the product is returned to us – we will pay for the cost of shipping).

We are happy to offer returns on any unworn, original conditioned items within 30 days of ship date.

If you have purchased the wrong size/colour/product we are more than happy to return the item for a store credit or refund.

We do not accept returns or exchanges for:

- Any items that have been washed or worn
- Print on Demand items
- Sale items
- Tickets or digital downloads

To organise a return, use our returns portal here.

Alternatively contact our Customer Care Team here.

UNFD 10 Year Boxset

Test press will be an album by a UNFD artist, chosen in UNFD’s discretion.

Unless otherwise required by law, we do not accept exchanges or change of mind returns for the UNFD 10 Year Box Sets. 

However, if any product in the box set is faulty or damaged, unless otherwise required by law, we will do our best to replace the product for you. If we cannot do so, we will provide a partial or full refund for the fault or damage, as mutually agreed (provided that the product is returned to us – we will pay for the cost of shipping).

Yes, unless your item is faulty, or you have been sent the incorrect item. We also recommend you send them back via a tracked delivery service so you can keep an eye on the delivery progress.

Once an item has been returned to us, and it has been received by our warehouse team, we will reach out to you to organise a replacement or refund - please include this in your return notes when you submit online.

Even if the tracking link indicates an item has reached our warehouse, it can take some time for us to process so please allow up to 7 business days for your return to be processed.

Please note, processing can take longer through busy periods and when there are delivery delays.

Once an item has been returned to us, and it has been received by our warehouse team, we will reach out to you to organise a replacement or refund - please include this in your return notes when you submit online. Even if the tracking link indicates an item has reached our warehouse, it can take some time for us to process so please allow up to 7 business days for your return to be processed.

Please note, processing can take longer through busy periods and when there are delivery delays.

Some items on our site are printed on demand, meaning that your order is sent to our third-party warehouse as soon as it is placed, who print the design you chose onto the garment before shipping it directly to you.

We offer this service as it has so many benefits for the environment including reduced wastage (no excess stock leftover) and reduced carbon emissions (not moving stock from supplier warehouse, to printers, to warehouse then shipping).

Due to the items being printed after an order has been placed, they can sometimes take longer to be dispatched to you. Annoying we know, but well worth it due to the reduced impact on the environment!

Due to the custom nature of each print on demand item, we aren’t able to offer exchanges or refunds due to change of mind.

For more information please check product pages.

Our size charts for all garments are located here.

We do offer personalisation for some items. All options are outlined on the product page, so look out for customization options there.

There are certain items that we tie-dye by hand; which means there's always a chance that each final product will vary from one another. This is what's expected from the tie-dye process, but it's also what makes each variant of the garment unique!

The same applies to our general tie-dye range; there's a long process involved in the production phase when making these, and we cannot guarantee the final look and colour. Sometimes, they'll be different from the mockup image we use online, but we'll always try our best to use images that represent the final product so you aren't disappointed!

We automatically dispatch the entire order in one to avoid you having to pay for double shipping.

Your order will be sent out in full once the pre-order item has reached its release date. Please check here for the release status of your pre-order item.

If you would like us to dispatch the items that are ready to ship, please send us an email and we will organise for you.

So sorry about this! While we do Quality Check all items, this can sometimes happen.

Please email us with your order number, and photos of the faulty item so we can get it sorted for you.

Sometimes!

We work directly with the artists on their merch, and while we can make suggestions about what to re-stock the decision is ultimately theirs.

Yes we do! Get in contact via our wholesale contact form here.

Get in contact via our wholesale contact form here.

24Hundred offer thousands of products on our website with new items being added almost every day. If you're looking fora specific product or brand, here are some ways to find it.

Step 1
Use the search bar, located at the top of the home page.

Step 2
Browse by Category.

You can browse each category of product using the menu at the top of this page. Just hover over them and you can select the type of items you want to look at.

Step 3
Check out our full list of artists, labels and brands.

We have hundreds of artists, labels and brands you can browse. To see the full list, hover over the main menu and click Artist A-Z list.

If you receive a message that says your email address/password isn't recognized, follow the steps below:

Step 1: Check your email address

Make sure you are using the same email address and password you registered with.

Step 2: Change your password

If you can't remember your password, click on the ‘forgotten password' link on the sign in page. You'll be prompted to enter your email address, and we'll email you with a link that will allow you to create a new password for your account.

If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.

Step 3: Delete your cookies

Try deleting your cookies, often clearing these means you can access your account. Please be aware this may also remove any items from your basket or Saved Items if you're not logged into your account before clearing your cookies.

If your issue isn’t password related, here are a few things you may want to check:

- Make sure that ‘Block all cookies’ function is disabled on your browser’s settings.
- Check that Javascript is enabled on your browser’s settings
- Make sure that you don’t have any content blockers installed.
- Make sure that your device clock is accurate. For security reasons, if your device clock is fast, you won’t be able to access your account. You can resolve this problem easily by setting the time on your device to default.


If after this you still can't sign in, get in touch with our Customer Care Team giving as much detail as you can about the issue, including screenshots of any error message you get and what you've done so far to try to resolve it.

If you've forgotten your password, it's really simple to get back into your account.

Step 1
Click on the icon to sign-in to your account, located in the top right-hand corner of the screen.

Step 2
Click the 'forgot password?' link and enter your email address.

Step 3
We'll then email you a link directly to your registered email address to reset your password.

We recommend checking your spam or junk folder if you can’t find the email. Make sure to also check the inbox of any other email address that may be linked to your account.

If you no longer wish to subscribe to 24Hundred emails or texts, you can unsubscribe by clicking on the "Unsubscribe" link in one of our marketing emails. 

We're sorry to see you go - remember, your 24Hundred account is free and enables you to shop without having to enter your details each time.

How to deactivate your 24Hundred account
If you'd like to deactivate your 24Hundred account, you'll need to get in touch with our customer caret eam.

You'll need to confirm at least 2 pieces of information from the following:
- Your date of birth
- Your billing address
- Your registered email address

Once you've confirmed this information, we'll deactivate your account and send you can email to confirm your account has been closed.

Don't worry if you change your mind, just get back in touch and let us know you would like to shop with us again, and we'll arrange this for you once the above information is confirmed once again. Alternatively, you can register again with a different email address.

Want to take a break?
If you feel like you need a little 24Hundred break, you could try unsubscribing from our emails and texts.You can do this by clicking on the link at the bottom of any of our emails or through your account. Just click 'Contact preferences', untick the member communication boxes and click'Save preferences'. Please note, it can take up to 7 days for the change to take effect.

If you want to receive newsletters again after unsubscribing, you can resubscribe by following the above steps.

If you'd like to deactivate your 24Hundred account, you'll need to get in touch with our customer care team.

You'll need to confirm at least 2 pieces of information from the following:


Your date of birth

Your billing address

Your registered email address

Once you've confirmed this information, we'll deactivate your account and send you an email to confirm your account has been closed.

Don't worry if you change your mind, just get back in touch and let us know you would like to shop with us again, and we'll arrange this for you once the above information is confirmed once again. Alternatively, you can register again with a different email address by clicking here.

If you feel like you need a little 24Hundred break, you could try unsubscribing from our emails and texts.

You can do this by clicking on the link at the bottom of any of our emails or through your account. Just click 'Contact preferences', untick the member communication boxes and click 'Save preferences'. Please note, it can take up to 7 days for the change to take effect.

If you want to receive newsletters again after unsubscribing, you can resubscribe by following the above steps.

Creating an account couldn't be easier.

Step 1

Click the account icon in the top-right corner of the browser window.

Step 2

Confirm the required details.

Step 3

Once you've entered all of your information, click ‘Complete Account' and you're ready to shop.

When signing up to 24Hundred you'll be requested to consent to receive marketing subscriptions after placing your first order. If you don't confirm when registering your account, then the only emails you will receive are Order and Return Confirmation emails, any responses from our Customer Care team and any emails we feel contain important information that you should hear about.

If you did consent, there may be a number of reasons why you're not getting these from us. It's worth carrying out the following checks:

1. Check your junk/spam
Your email software may be marking our emails as junk mail. To stop this from happening, please add store@superspecial.com.au to your email address book.


2. Update your marketing preferences
Check that you've agreed to receive our marketing emails by logging into your account and clicking 'Contact preferences'. If you aren't signed up to receive our marketing communications, then a notice will appear to inform you that we've stopped sending you emails and texts. To change this, click 'Confirm Preferences' to start receiving all emails from us, including marketing subscriptions.

3. Check your email address
Make sure you typed in the correct email address when you signed up with us. Just sign-in to your account (if you can remember which email address you used) to check this.

5. Contact Us
If after this you're still having trouble, contact our Customer Care Team and provide as much detail as you can about the issue.

We are constantly working to improve our packaging to ensure that materials used are as sustainable and environmentally responsible as it can be.
Wherever possible, we avoid plastics, have switched to compostable mailers and use mostly cardboard to package vinyl and bulky items.

The team at 24Hundred are constantly looking at how we can improve in our efforts and will regularly update FAQs with regards to our sustainability efforts.

Please see the ENVIRONMENT & SOCIAL RESPONSIBILITY page for more information.

The team at 24Hundredstand by our responsibility to clients, customers, colleagues and supplypartners in ensuring that the items we make and sell are produced underacceptable conditions and in an ethical way.

The team at 24Hundred are constantly looking at how we can improve in our efforts and will regularly update FAQs with regards to our sustainability efforts.

Please see the ENVIRONMENT & SOCIAL RESPONSIBILITY page for more information.

We have introduced the ‘SUSTAINABLE’ tag on garments that are produced ethically to ensure you can shop with ease.
You can find these grouped together in the SUSTAINABLE collection here.

Vinyl records are best stored upright (vertically) and away from extreme heat, light or humidity to avoid warping. Investing in good storage is a good idea if you intend to become a vinyl collector.
Storing vinyl inside the inner sleeve (usually paper) and cover (usually cardboard) is the best way to keep them free of dust and dirt, which are cause the audio quality to get worse over time.

Consider investing in good quality polyethylene lined inner and outer sleeves to keep vinyl and cover art in the best condition possible.

Do not lay records flat as this is likely to cause them to warp.

The natural oils in our skin are really bad for vinyl, so it’s best to touch it as little as possible. Always avoid touching the grooves, and only touch the outer edges and inner label when removing vinyl from its sleeve.

Using a carbon fibre brush before and after playing your vinyl records can really help to keep them clean and in perfect condition.

Cleaning vinyl before the first play can also help to protect the record player stylus.

Stylus maintenance is also very important to safely play your records without damage.

There are a few different methods for cleaning vinyl, here are a few:

By hand

Start by placing the vinyl on a soft, clean surface, and apply a record cleaning solution. Follow the instructions for use carefully, and allow the vinyl to dry properly before replacing back in storage,

Record cleaning machines

Serious vinyl collectors and enthusiasts might like to invest in a record cleaning machine. These come in a range of prices depending on your budget and make it quicker and easier to clean lots of vinyl.

Ultrasonic cleaning

Arguably the best way to clean vinyl, as it is the least abrasive and most effective, however it is the most expensive.
Ultrasonic cleaning works by using ultrasound to agitate a liquid, producing tiny cavitation bubbles.
Lots of tiny bubbles produce high forces, helping to gently lift contaminants adhering to the record surface.

Playing records with a worn or damaged stylus can cause irreparable damage to your vinyl, so make sure it is in perfect order before you play.

Unfortunately, not! There are many blogs out there on how to repair vinyl records, you could give it a try or take it to a professional to see what they can do.