WE ARE OPEN • SHIPPING DELAYS • MORE INFO
Where are you based?
24Hundred is based in Melbourne, Australia. However we ship orders from our warehouse all over the world. Want to know more about us? Check here
The item I want is sold out - will it be restocked?
Some items are restocked every now and then. However, some of our items are very exclusive and may not be restocked after being sold out. We advise you to keep an eye on our social media pages and sign up for the newsletter to receive notifications about these restocks.
Do you offer custom merchandise?
We offer a superior quality screen-printing and apparel service. Please fill out the contact form here if you wish to discuss creating merchandise for you or your band/brand.
I want to sell my merch with you!
Awesome dude, lets chat! Please fill out our contact form here and someone from our product team will get back to you with our terms and conditions.
I want to contact you. How can I get to you?
No worries! We are directly contactable at email@example.com
You can expect a response within 24-48 hours from our customer support team
Orders & Payment
I have a discount or promotional code. How do I use it?
Lucky you! If you have a discount code for our website you can use it in the checkout. Simply add your items to your basket, go to checkout and it will give you the option to enter your discount code.
Can I make a change to my order? (e.g address)
Oh dang! Did you make a typo? Lets try get it sorted ASAP. To update an order you recently created, please contact customer service as quickly as possible! We will make every effort to accomodate your request. However, keep in mind our system is designed to fulfil orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process. You will need to wait for the order to arrive and issue a return or exchange.
Can I cancel my order?
You can! Same as above, please contact customer service as quickly as possible! However, if your order has entered the shipping process, you will need to wait for the order to arrive and issue a return or exchange.
What payment methods do you accept?
24Hundred uses Shopify Payments to process credit card transactions and we accept Visa, Mastercard and American Express, Paypal, Google Pay and Afterpay. We do not accept Cash, cheque or Cash-on-delivery (COD).
How do preorders work?
We ship pre-orders the week of release, with intention to arrive on release day. Within Australia, non-preorder and preorder items will dispatch separately and shipping will be charged accordingly. International orders will be dispatched as one shipment the week of release.
When do I get charged for a pre-order?
Despite the fact that pre-orders can go live on our website often months in advance, your payment is required when your order is submitted. This is to secure your product and make sure you get your hands on that sweet release!
Is putting my card details on your site safe to do?
Do you have a size guide?
We sure do! Please note this is a guide only, you can find our size guide right here
Can I try the item on before purchasing?
We do not have a physical store where you can try on our items. However, you csn visit our size guides here and get all the scoop on our returns/exchange policies here.
Delivery & Shipping
When will my order be dispatched?
We ship Monday through Friday. Orders must be placed before 10AM AEST to ensure shipping that day. Any orders placed on Weekends or Public Holidays will be sent the next available shipping day. In the event of great demand your order will ship late - we will do everything we can to ship it within a couple of days of your order placement, however certain circumstances may cause greater delays and for that we apologise in advance. Further to that, if your item becomes unavailable although it was available at the time of purchase, you will be notified by our customer service and will help you find a suitable alternative.
How long will it take to receive my order?
We wanna get your goodies in your hands as soon as possible so we have multiple methods of shipping to help ashieve this! The below shipping times are advised but cannot be guaranteed so please use the below as a guide:
Australian Standard Orders: VIC (1-2 Days), NSW/SA/TAS/ACT (2-3 Days), QLD (4-5 Days), WA/NT (5-9 days)
Australian Express Orders: Next day after shipping, if located within the express post network. Otherwise allow 2 days. For further information please check; http://auspost.com.au/parcels-mail/delivery-areas.html
International Orders: Please allow 2-4 weeks for delivery. As international customs can hold items, your order may take longer than the 2-4 week guideline, in which case it may take 4-8 weeks.
International Express Orders: Delivery within the week.
What are your shipping rates?
All shipping costs are calculated in real time, at the time of checkout. We can not provide you with estimates. Costs are based on product/s purchased, delivery address, and shipping method chosen. Costs are in $AUD. You can use xe.com to approximate the conversion rate to your local currency.
Where is my order?
How do I track my parcel?
Once your payment is finalised and your order has been processed will automatically receive information about your order.
Hey! I haven't received my order yet, what do I do?
Is your item a pre-order? Check the details of your email confirmation first. We may not be shipping straight away and all the details will be there. If not please contact our customer support team at firstname.lastname@example.org.
Do you ship internationally?
Yes, we offer International Express delivery.
Our International shipping is currently not insured and any items that are "Lost" or "Damaged" in the mail are not responsibility of the store (We also do not replace broken CD cases that get cracked in transit, c'mon, it's a CD case!). We only accept Paypal for our international customers, and it is recommended - but not required - to purchase trackable shipping upon checkout.
Can I pick up in-store?
Unfortunately, we no longer offer the option to pick up in store as the 24Hundred physical site has been closed indefinitely.
How do you pack vinyls and cd's?
We ship all vinyl sealed and unopened (where applicable).
We do everything in our power to package your order so it arrives to you in one piece and in as good a condition as possible, whilst we provide bubble wrapped packaging, there are handling processes once it leaves our depot that we cannot control.
If I order things that are available now in the same purchase as a pre-order, what happens?
Glad you asked! You may notice your shipping gets more expensive if you do this. This is because we want you to get your products as soon as possible so our site automatically splits shipping between whats available now and what you have pre-ordered. Meaning you pay for each separate means of shipping when you order. The good news is you get your ready to go product ASAP and your pre-order will automatically ship as soon as its available!
How come I got this weird black bag?
We are looking at every way we can reduce our environmental impact and one of them is abolishing plastic shipping packages! The black bag you have received is 100% compostable and provided to us by The Better Packaging Co. You can read all about their amazing company right here.
Returns & Refunds
I purchased the wrong item. Can I return it?
We’re happy to offer 30 day returns on any unworn, original conditioned items. If you have purchased the wrong size/colour/product of an item we are more than happy to return the item for a store credit or refund. All returns must be made within 30 days of the ship date. We do not accept returns/exchanges on sale items, nor any items that have been washed/worn. We cannot exchange or refund tickets.
How do I return my item?
Great news champ! We provide you with the shipping label, which means you already have the tracking info. Keep an eye on the auspost site to track your return. You will see when it gets back to us!
What if my product has arrived damaged?
If you believe your item is faulty we will happily refund or exchange the item for you.
Please log into our returns portal here and follow the prompts.
I have received my order but an item is missing or incorrect - what do I do?
Please email customer service to advise of any issues with the items in your order so we can sort it out a replacement/refund as soon as possible. If you need to send any of these items back to us, we’re happy to reimburse your return shipping costs.
Your 24Hundred Account
Do I need to create an account to place an order?
How do I change my details?
How do I reset my password?
Is my personal information safe on your website?
How do I unsubscribe from your newsletter?
You wanna break up? That’s okay, soulmates always end up back together. Simply scroll to the bottom of your most recent email and click 'unsubscribe'! Hopefully we see you again soon, Legend!
How do I apply for work experience?
Unfortunately at this moment in time we do not take on students looking for work experience. This may change though, so please keep checking this page. Any emails regarding work experience will be politely deleted.
Do you sell test pressings?
Unfortunately, we are unable to sell and distribute test pressings privately as they are property of the band/artist's & management. Any test pressings that are sold, are upon the request for management and the band/artist.