Access Denied
IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
SHIPPING
Dispatch times
Our processing time before an order ships is usually 3-5 business days (excluding weekends and public holidays) however it can sometimes take longer over busy periods.
We will email you a confirmation once it ships, that will include tracking information.
Domestic Shipping (Australia wide)
Shipping times depend on where you are located and the delivery method you select at checkout.
Once dispatched, orders within Australia usually take 5-7 business days to arrive.
Deliveries outside of Australia usually take between 7-16 business days.
Please check your chosen carrier website for any local delays.
Please note there are ongoing delays to shipping and customs processing times due to COVID19. To find out whether this may affect your order, please check with your chosen shipping carrier.
Parcel Post = Australia Post
Usually delivered in 5-10 business days Australia wide, please check delivery times here.
Express Post = Australia Post
Usually delivered within 1 business day, please check here for any updates on COVID related delays
Australia & New Zealand Flat Rate = Aus Post
Usually delivered within 5-8 business days, please check here for any updates on COVID related delays
DHL
Please check here for delivery time estimates and other information.
If you are purchasing multiple items, they may be sent in multiple deliveries from different warehouse locations.
International Shipping
Shipping times depend on where you are located and the delivery method you select at checkout.
Deliveries outside of Australia usually take between 7-16 business days.
Please check your chosen carrier website for any local delays.
Please note there are ongoing delays to shipping and customs processing times due to COVID19. To find out whether this may affect your order, please check with your chosen shipping carrier.
International Pack & Track = Aus Post
Usually delivered within 6-25 business days, please check here for any updates on COVID related delays
International Standard + Signature = Aus Post
Usually delivered within 6-25 business days, please check here for any updates on COVID related delays
International Express = Aus Post
Usually delivered within 6-18 business days, please check here for any updates on COVID related delays
Australia & New Zealand Flat Rate = Aus Post
Usually delivered within 5-8 business days, please check here for any updates on COVID related delays
DHL
Please check here for delivery time estimates and other information.
If you are purchasing multiple items, they may be sent in multiple deliveries from different warehouse locations.
How we ship vinyl and CDs
We ship all vinyl sealed and unopened (where applicable).
We do everything in our power to package your order so it arrives to you in one piece and in as good a condition as possible. If you are extra concerned with the arrival of your package, please select optional insurance when nominating your preferred shipping message so in the unfortunate case of having to lodge a claim, we can do our best to make sure this process is expedited.
There may be times where the “jewel case” of a cd may not be able to be replaced due to the shipping method you have nominated, whilst we provide bubble wrapped packaging, there are handling processes once it leaves our depot that we cannot control.Invalid password
Enter